We liaise with several insurance companies in regard of RTA(road traffic accident), Slip injuries or work related injuries.

What should I expect?

We will contact you to book the first appointment, in this occasion depending of the insurance that is referring you, you may need to sign a further consent form, apart from that the guidelines are pretty similar to the 1^stappointment.

The main differences are:

the IA(initial assessment) and FU(follow-up) last up to 30min normally
In the IA and Final appointment require a time to fill the medico-legal report and therefore to ask some related questions
The assessment is regarded to area of the injury that you have claimed/you got the injury. We will not be able to offer our wide range of techniques that we use with a self-referred patient due to the terms and conditions of some insurance companies.

COVID-19 NOTICE

5 STAR CLINIC LTD has put in place several measures to assess and manage the risk of Covid-19 transmission.
Be aware that is not possible to completely eliminate this risk and that a face to face consultation will increase
the likelihood of you contracting COVID-19.

Full information here: 5 STAR CLINIC LTD COVID-19 POLICY

BEFORE BOOKING A FACE TO FACE APPOINTMENT:

We are following the CSP chart “Virtual first”, therefore you will be required to have
a Video Consultation at first(15min FREE), where a Triage questionnaire will be also administered.

At the end of the Video Consultation, we will decide if is deemed necessary
a FACE to FACE appointment or if we need to proceed with a virtual consultation.

CLICK: REMOTE OR FACE TO FACE CONSULTATIONS GUIDANCE

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Please DO NOT ATTEND:

1. If you have you been in close contact (<1m for at least 15 minutes without any protection) with a confirmed case of COVD-19
2. If are you in the list of clinically extremely vulnerable people, click here: VULNERABLE GROUP
3. If either you or one of your household has been ill in the last two weeks
4. If you are suffering from any of the below:

- - Shortness of breath.
  - New persistent cough.
  - Fever over 38 degrees C.
  - Change or loss of taste/smell.

SUMMARY OF MEASURE IN PLACE TO REDUCED THE RISK OF COVID-19 TRANSMISSION:

- We follow hand and hygiene practices throughout the meeting.
- We provide hand sanitizing facilities and a surgical mask (Type IIR)
- We minimise contact time closer than 2 metres and for less than 15 minutes
- We keep at least 15min gap between patient for environment decontamination
- We provide adequate air changes (average of 15min/hour with 4 to 6 air changes)
- We provide cleaning and decontamination of equipment, surface and areas
  between each patient
- Throughout the clinic are placed relevant posters to raise awareness and help in
  managing the risk of transmission
- We follow safe removal and disposal of PPE in accordance with infection prevention
  and control during Covid-19 document
- In the waiting area, a maximum of 2 people at a time at a distance>2m will be allowed.
  The patients know where to sit, as in the sitting area 2 chairs are provided only.
- We follow Respiratory and cough hygiene – ‘Catch it, bin it, kill it’. Disposable, single-use tissues
  should be used to cover the nose and mouth when sneezing, coughing or wiping and blowing the nose,
  used tissues should be disposed of promptly in the nearest waste bin tissues. To be followed from hand hygiene.
- We are only using disposable or washable material (such as couch covers, paper tissue, couch/pillow etc.)
  The therapist will be wearing PPE in line with government guidelines (disposable gloves, plastic apron,
  surgical mask (Type IIR), eye protection or Visor will be used if at risk of droplets)

WHAT DO WE REQUIRE FROM YOU?

- To arrive on time for your appointment.
- To do not arrive before or late to avoid crowding in the waiting area.
- On arrival will be taken a contactless temperature reading.
- To wear a surgical type mask during the waiting and the treatment*.
  a mask will need to be purchased at the clinic if you do not bring one.
- To wash or clean the hands with hand sanitizer on the arrival and before.
  leaving and whenever may be needed to reduce the risk of contamination.
- Please try not to use the toilet if possible and DO NOT USE self-service area.
- On each face to face consultation, you will be required to fill and sign a Triage questionnaire.
- Maintain 2 metres separation where possible, for instance, during the subjective examination.
- To avoid cash payments preferably using contactless payments as much as possible), or online transfers.
- To come alone unless strictly necessary to be accompanied. After entered the building, the companion will be allowed
  to enter only if strictly necessary (see below chaperone/translator).On the other hand, will be asked to leave and wait in the car.
- In the case of chaperone/ translator is required will be asked to stay 2m apart of all the time from everyone, also they will need
  to complete a pre-screening questionnaire.
- Follow Respiratory and cough hygiene – ‘Catch it, bin it, kill it’. Disposable, single-use tissues should be used to cover the nose
  and mouth when sneezing, coughing or wiping and blowing the nose, used tissues should be disposed of promptly in the nearest
  waste bin tissues. To be followed from hand hygiene.
- Confirm contact details for the patient and each person accompanying the patient and inform them that these details may be used
  for contact tracing if required.
- If possible, an electronic signature will be used on all of the document, if not a signature with a clean pen, after the hands have
  been sanitized

* Patient use of face masks

In clinical areas, common waiting areas or during face to face treatments patients is required to wear a surgical face mask.
The aim of this is to minimise the dispersal of respiratory secretions and reduce environmental contamination.
A surgical face mask should not be worn by patients if there is potential for their clinical care to be compromised (such as when receiving oxygen therapy).

Monday	Closed
Tuesday	09.00 – 20.30
Wednesday	09.00 – 20.30
Thursday	09.00 – 20.30
Friday	09.00 – 18.00
Saturday	09.00 – 18.00
Sunday	Closed

Medico legal patients referrals

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COVID-19 NOTICE

Please DO NOT ATTEND:

SUMMARY OF MEASURE IN PLACE TO REDUCED THE RISK OF COVID-19 TRANSMISSION:

WHAT DO WE REQUIRE FROM YOU?

For more detailed information Covid-19 policy click HERE.